Returns & Refunds

Online ordering is not yet available. This page describes how returns and refunds will work once it opens. Highlighted details will be confirmed before launch.

Our approach

Coffee is a food product, so for safety reasons we can’t accept returns of opened bags. If something isn’t right with your order, we want to know.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, email hello@woodfoxcoffee.comwithin [owner to confirm, e.g. 14 days] of delivery with your order number and, where possible, a photo. We’ll send a replacement or issue a refund.

If you don’t enjoy a coffee

[Owner to decide: e.g. one-time credit or replacement for a first-time purchase, or no refunds on taste preference.]

Unopened bags

[Owner to decide whether unopened bags may be returned, the time limit, and who pays return shipping.]

Subscriptions

You’ll be able to skip, pause or cancel a subscription before your next billing date[owner to confirm cut-off, e.g. 2 days before]. Shipments already processed can’t be cancelled.

How refunds are issued

Approved refunds are returned to the original payment method through our payment provider. Timing depends on your bank [owner to confirm typical timeframe].

Wholesale

Returns and credits for wholesale partners follow the terms agreed with each account.

Contact

Questions about an order? Email hello@woodfoxcoffee.com.