Shipping Policy

Online ordering is not yet available, so we are not currently shipping orders placed through this website. This page describes how shipping will work once ordering opens. Every highlighted detail will be confirmed before launch.

Where we ship

We plan to ship within the United States [owner to confirm regions and any exclusions].

Roasting and processing time

Coffee is roasted in small batches. Orders are expected to ship within[owner to confirm, e.g. 2–4 business days] of being placed. Holidays and roast schedules may affect timing.

Shipping costs and carriers

Shipping costs will be shown at checkout before you pay. Orders will ship via[owner to confirm carrier(s)], with tracking provided by email.[Owner to confirm any free-shipping threshold.]

Local pickup and events

Houston customers may also find Woodfox at local pop-ups and markets.[Owner to confirm whether local pickup or delivery will be offered.]

Subscriptions

Subscription orders will ship on the schedule you choose at checkout[owner to confirm available frequencies].

Lost or damaged packages

If a package arrives damaged or doesn’t arrive, email hello@woodfoxcoffee.com with your order details and we’ll help put it right. See our Returns & Refunds Policy.

Wholesale orders

Delivery for wholesale partners is arranged individually.